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Shopify Reviews App

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Easily collect, showcase, and grow customer reviews on your Shopify store with ReviewXpo Shopify reviews app.
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Shopify Product Reviews App
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Easily Collect and Display Reviews

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Collect reviews from customers, moderate them, measure them, and manage them with advanced features. Present Shopify product reviews in an elegant manner.

Build Trust by Generating Authentic Customer Reviews

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Product reviews are a significant part of customer buying decisions. Get more reviews and sell more products to grow your business
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Generate more Shopify product reviews

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Automated review request email & SMS

Send automated review requests via email and SMS. Customize sending time, status, and content. Multiple events are supported, such as review requests, follow-ups, and photo/video requests.
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Offer discounts, get photo & video reviews

Encourage customers to share their experiences by offering discounts. To boost the reviews submission, you can use auto-generated discounts or apply a single code for everyone.
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Easily import reviews from multiple sources

Import existing reviews via built-in integration or via CSV file. With smart logic, you can also import reviews from AliExpress and Amazon with just a single click.
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Showcase product reviews for social proof

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Great-looking Shopify reviews widgets

Make your storefront stand out with beautiful built-in widgets for on-site conversions by displaying compelling customer reviews, product ratings, and photos/videos.
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Easy customizable drag-and-drop reviews widgets

Make sure your social proof looks great. With a variety of compelling draggable widgets, showcase Shopify product reviews beautifully throughout your store.
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Attention-grabbing customer review pop-up

Display a review FOMO pop-up to attract customers' attention. Decide which pages should be displayed. Additionally, you can choose the position, and delays.
Display Shopify Product Reviews
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Advanced Shopify reviews management

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Moderate, approve or decline new submissions

Reviews submitted by your customers can be approved or declined before it appears on your store. From one place, you can add, import, and manage customer reviews.
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Insightful analytics for measuring performance

Analyzes customer satisfaction across all aspects of the customer experience, from shopping experiences to products to packaging to delivery and customer support.
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Reply to customers reviews and show care

Let your customers know you care them by replying to their feedback. By engaging with customers, you will build their trust. Use the easy reply feature.
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Boost SEO ranking and increase traffic

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Optimized for Google search results

Make your brand and specific products more visible in search results. Boost your SEO performance with rich snippets.
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Increase conversions with Google seller ratings

Your Google Shopping Ads will be more effective if you include authentic ratings and reviews. Reduce acquisition costs and improve click-through rates.
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Showcase product ratings in organic search

Show reviews and star ratings in search results to attract organic traffic. SEO-optimized to appear in popular platforms' search results.
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Social sharing & marketing

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Let your customers share their reviews

Engage your customers on social channels by sharing reviews, photos, and videos. Encourage potential customers to choose your brand, and you'll make more happy customers.
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Post reviews to social media automatically

Automate the sharing of your best customer experiences on social media using built-in powerful settings. Enjoy auto-sharing by connecting your social media accounts.
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Increase social traffic and brand discovery

Share user-generated content on your social channels to boost traffic and brand awareness with Shopify product reviews app.
Shopify Product Review Generation
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Measure and control your UGC

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Designed for businesses of all sizes

Enterprise-grade application. Suitable for businesses of any size, scalable infrastructure can be scaled up as the needs of your business grow.
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Data privacy compliant with GDPR

For your data protection and privacy in Europe, we are GDPR compliant. Your data is completely under your control.
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Theme-adaptable, advanced customization

A perfect fit for any Shopify theme without requiring any adjustments. You can fully customize the Shopify review widgets and the appearances.
Generate UGC from Shopify Product Reviews
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Make Shopify product reviews look great

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Modern review ratings and stars types

Supports multiple star types, including star, happy face, thumbs up, and expressive level. With classical type, multi-criteria review are also available.
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Settings for review request email & SMS

Automate the sending of review requests and follow-up emails to customers. Configure your request sending timing and status with others' automated configurations.
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Brand customization from look & feel to email

The style, appearance, and colors of your widgets can be customized to match the look of your brand. Set up personalized branded email addresses.
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How to Add Product reviews on Your Shopify Store using Shopify Reviews App

Do you know? Trustpilot says that 9 out of 10 people around the world take the time to read reviews before buying anything online.

It’s crucial to collect and get authentic customer reviews (not fake ones) for your online products. And it would make your online store reliable, trustworthy, and a better place to make purchases.

This is possible when you use a smart review app for your online store and take this factor as a serious one. However, it’s a tough task to find the best review app for a Shopify store. 

But if you can align your issues and draw your plan for what you need, then you can pick up the right one for your Shopify store. Once you find it, it will surely drive more sales along with customer trust.

But before we show you how to add a review app to the Shopify store, we want to discuss why online reviews matter and the benefits you’ll get after using an online review tool for your Shopify store.

Online Reviews Are Important for Both Customers & Businesses?

Absolutely, yes.

As said above, authentic customer reviews build trust, loyalty, and reliability. One of the main reasons is that around 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations - Invesp.

If your review section of the product page is not organized and up to the mark, then you're definitely missing out on an opportunity to grab a potential customer base. And it will create a very bad impression on your online store, for sure.

Let’s see why online reviews are important for customers and businesses:

  1. Make your online store a trustworthy place.
  2. Provide social proof.
  3. Increase brand trust and dependability.
  4. Help to understand customers better and improve services and quality.
  5. Have an immediate impact on sales.
  6. Influence purchasing decisions.
  7. Help confirm the authority.
  8. Increase E-A-T (Expertise, Authority, and Trustworthiness).
  9. Reviews improve Google SERP rankings.
  10. Enhance the brand’s online visibility.
  11. Negative reviews sometimes create sales opportunities.

Apart from these common benefits, there are a lot of useful outcomes of online reviews. Let’s see what statistics say about online reviews.

  • 93% of users say online reviews have an impact on their buying behavior.
  • Almost half of all internet users post online reviews every month.
  • 81% of customers utilize Google to consider local businesses.
  • Yelp acquires 26,830 new reviews per minute.
  • Tripadvisor passed 1B reviews in 2022.
  • 75% of businesses don’t respond to negative reviews.
  • Nearly half of online shoppers say they trust reviews from third-party sites more than reviews on retailer sites.
  • Almost half of all people who use the internet (47%) say they post reviews about a product, company, or service every month.
  • Almost 53.3% of customers expect businesses to respond to their negative reviews within a week.

It clearly shows that a smart review system for an online store is a win-win thing, for sure. Now let’s talk about one of the popular e-commerce yet fully-hosted platforms—Shopify; and how it will be beneficial for you if you use a review app for your Shopify store.

Shopify Product Review System - Explained

We already know that an online review system is a vital part of any eCommerce platform. From Amazon and Big Commerce to WooCommerce or Magento, every eCommerce marketplace platform has its own review system and process.

Customers can visit, investigate the product details, go through the reviews and then come to the buying decision if everything goes well in their favor.

Shopify is a popular eCommerce platform and a fully hosted solution. It means it operates on its own servers and you don’t have to buy web hosting, write any code, or install any software to use it.

Apart from that, it’s a web app (SaaS) that lets you create your own online store easily. It gives you a wide range of "themes" that you can change to fit your own brand, and lets you sell both physical and digital products.
Like other eCommerce platforms, customers can also add their reviews and leave their ratings on a product or service taken from the store. 

However, the truth is that you can't modify the review system on your own because Shopify doesn't have a built-in way to handle or gather product reviews in this manner. For that, you would need to get help from a third-party Shopify reviews app.

There are different available Shopify reviews apps that you can find in the Shopify App Store. For that, you can buy the most desired ones for your store. Some of them offer a free trial, so you can give it a try before purchasing the pro package. Then customize the app depending on your needs.

However, you might be thinking, "Why would I need a Shopify Reviews App for my store?" right? Well, let’s move on to the next section.

Why Do You Need Shopify Reviews App For Your Shopify Store?

As discussed above, Shopify doesn’t have a default review system. So, adding an online review system to your Shopify store could make your store more reliable and trustworthy. In that case, a review app or tool could help you manage, control, and oversee all the customers’ reviews from a centralized place. 

This will also help you take the necessary steps whenever they are required.

Almost 59% of people check the ratings and reviews before downloading a new app - Apptentive

By using a reliable Shopify review app, you can get several facilities such as: 

  1. Easy to gather & display reviews of your customers.
  2. The visitor will have an overview of your product quality after they see the authentic reviews.
  3. Let you customize the review system or process depending on your store’s policy.
  4. Help you verify your business reputation.
  5. Build a strong connection & relationship with your customers.
  6. Make your online store a trustworthy place.
  7. And lastly, increase conversion rates yet sales.

Let’s check out the next section:-

How to Pick the Best Shopify Reviews App for Your Store

As an online shop owner, it’s a tough decision to choose the right review app for your Shopify store. You have to take this course seriously and consider some metrics to pick up the most suitable ones for your store such as scalability, ease of use, simplicity, integrations, useful features and so on. Along with these, the pricing is also a valuable thing to consider before using a Shopify review app.

For example, we have made a list of parameters to help you choose the best solution for your e-commerce store. Let's examine each one in turn:

  1. Easy to Use: Many Shopify owners are not technically sound and most of them don’t know how to code or customize technical things. So an easy interface with simple options could make their experience better and smoother.
  2. Photo/Video Review Options: A photo or video option with the review process could make the customer feedback more authentic & real. So when any visitor comes to your store, can see the reviews along with the product photos/videos. Surely, it will make your store a reliable place to purchase products.
  3. Store SEO: Like other ranking factors of a website, now Google gives much priority to a store if it’s optimized correctly. And online reviews help your online store to get exposure in time also for the Google SERP. A good review app must have this option with the available customizing scopes such as metadata, tag, store image alt+tag, and so on.
  4. Review Reminder Email: Another interesting function you can check out in a Shopify App is the review reminder email feature. An automated email will be sent right away to your customer's email address if they forget to leave you a review or feedback. It will request feedback from customers who have made purchases from your Shopify store.
  5. Advanced Settings Options. 
  6. Migration (Import-Export Feature): An easy-to-migrate or import-export feature could be a great addition to a Shopify app. It will help store owners to migrate all the previous review data from one to another. So they can customize and show their older reviews to the new app.
  7. Integration with Other Features: A fruitful review system may not only be relied upon basic configurations, rather it must have some other integrations like design options, email marketing features, and advanced and filtering options store.
  8. Advanced Review Management Options: A shop owner must have the scope to moderate reviews at any time s/he wants.
  9. Super Affordable: An affordable price could encourage many small-medium businesses to buy the review app. The price range must be in a place so that store owners could easily purchase it.
  10. 24/7 Customer Support: Store owners may find it hard to install, troubleshoot, and customize new apps. They need a support team that is eager and quick to help. So a dedicated customer support team could handle all these hassles quickly and give the store owners the freedom to run the app smoothly.
  11. Social Sharing & Marketing: A simple social sharing could add more value to your store. By sharing the customer reviews on social platforms, you can attract more visitors to the store. This way your store could get immediate exposure and get instant social traffic.
  12. Insightful Analytics for Estimating Performance: It will help store owners to know the possibility of improvement and analyze customer happiness data. This is a must-have feature that a store owner looking for

We have compiled this list after going through many different product review apps in the Shopify store. Before you buy a review app for your store, you can make sure it meets these needs and fits into your time, budget, and resources. Check out our list of the best review app for Shopify.

Let’s see how to add a product review app to a Shopify store.

How to Add Product Reviews on Your Shopify Store

Since Shopify doesn't come with a built-in review system, the best way to add reviews to your Shopify store is to install a product reviews app. Here is a comprehensive guide on how to add product reviews on your Shopify store, and we'll be using ReviewXpo, for reference.

Installation and Onboarding

Step 1: Search and open “ReviewXpo Product Reviews App” from the Shopify app store and click on “Add App”.

ReviewXpo Shopify Product Reviews App

Step 2: Select "Install app" to download ReviewXpo to your Shopify store.

How to Add Product Reviews on Your Shopify Store: Installation

Step 3: Choose your preferred plan and click on "Let's Get Started".

How to Add Product Reviews on Your Shopify Store: On-boarding

Step 4: Choose the “Brand and Star color” based on your preferences. Likewise, you can click "Skip" because they can be changed at any time.

How to Add Product Reviews on Your Shopify Store: Set Brand Color

Step 5: Customize your "Auto Review Request Email" to send emails asking for reviews after a product purchase. Or select "Skip" to maintain the default configuration. This is completely customizable at any time.

How to Add Product Reviews on Your Shopify Store: Automated Review Request Timing

Step 6: Click on "View the Dashboard" to complete the onboarding procedure.

How to Add Product Reviews on Your Shopify Store: Successfully Installed

Now you are ready to set up your review section.

Integration of Review Widgets

Two review widgets are available from ReviewXpo:

  1.  "ReviewXpo Reviews" which displays comprehensive customer reviews.
How to Add Product Reviews on Your Shopify Store: All Reviews List
  1. "ReviewXpo Ratings" which displays the overall star rating from your reviews.
How to Add Product Reviews on Your Shopify Store: Product Star Ratings

You won't need to manually add the review section to your Shopify store after installation because ReviewXpo will automatically integrate the widgets into your products page. The position can also be changed to suit your preferences.

Review Widgets Placement Customization

You are aware that the default positions of the widgets' can be modified to suit your preferences. So as a bonus part, we'll demonstrate how to customize the review widgets in this section.

Step 1: From the "Online Store" dropdown, open "Themes".

How to Add Product Reviews on Your Shopify Store: Browse themes

Step 2: Click on "Customize" to open the theme editor webpage.

How to Add Product Reviews on Your Shopify Store: Customize theme

Step 3: Click the "Home page" dropdown in the top center of the page, then select "Products" to open the "Default Product" page.

How to Add Product Reviews on Your Shopify Store: Theme editor navigation

Step 4: Drag and drop any widget from the sidebar into the section you want to use it in.

How to Add Product Reviews on Your Shopify Store: Widget placement

 Step 5: Lastly, click "Save".

How to Add Product Reviews on Your Shopify Store: Widget placement & save

Regardless of the app you choose to install, make an effort to become familiar with it completely so you can use it with ease to generate reviews and increase conversion.

FAQ Regarding the Shopify Reviews App

Is Shopify Safe to Use?

Yes, of course, it’s 100% safe to use. Shopify is Level 1 PCI DSS compliant, which means that it meets all six types of PCI standards. It keeps your network safe. It has dedicated programs for quick issue fixes and tests and checks the network regularly.

How Do I Add Reviews on Shopify 2023?

You can add your reviews on Shopify in the following ways:-

Step 1: Navigate to the Shopify theme editor.

Step 2: In the theme editor, find the product page template.

Step 3: Click “Add section” and find the reviews section under “Apps”.

Step 4: Customize your Product Reviews block(s).

What Is the Best Shopify Review App?

ReviewXpo is the best Shopify review app right now. Here, you can send review requests to customers via email and SMS. For every review, you can provide your customers with special discounts. Additionally, you have the option to customize your review widgets and can decide to display reviews according to your preferences.

Is It Wise to Have Fake Reviews on The Shopify Store?

No. Fake reviews violate Google's guidelines. If you get caught, your pages could be removed from the search results, you could be banned from Google, and you could lose all of your rich results.

What Are the Best Practices to Build Customer Trust?

Here are some real practices that you can follow to build real customer trust:

  1. Don’t Fake It til You Make It.
  2. Make your customer's review visible on the website.
  3. Be honest and don’t delete the negative reviews. A recent study by Capterra revealed that 52% of people trust products more with a few negative reviews.
  4. Try to be proactive and listen to your customer's needs.
  5. Try to pinpoint their issues and let them get it done.

What Are the Benefits of Reviews?

Customers can trust that your business will do what it says it will do if they see that you respond to reviews and use them to make your business better. And positive reviews that talk about your company's mission and values can help potential customers figure out what kind of business you run.

So Ready To Use The Best Shopify Reviews App for Your Store?

Using a top Shopify app, you can take your eCommerce store to the next level by collecting and displaying reviews on your store. This helps to make an easier decision for customers whether to buy from you or not.

According to the latest update of online reviews - the conversion rates of product pages with reviews are up to 3.5 times higher than those that don’t- Bazaarvoice

There is a huge chance for your business if you still haven’t used any review tool or app for your Shopify store. So, think about the facts we've talked about so far and make sure your plan fits with ReviewXpo's features, functions, and pricing plans.

Also, in the tutorial part, we have demonstrated how you can easily add a review app to your store. We hope that this guide helps you to make a wise decision in due time. 

Take your time, carefully check the considerations we talked about above and make your wise decision. Do let us know in case we missed anything to add to this guide. We’re open to getting any feedback and suggestions from you.

So, start using the Review App right away to get some genuine reviews for your online store!