After your first review request email, sending a follow-up email may result in an additional 50% increase in the chance of getting new reviews. And having a personal touch in the email content may add value to your review request. 

“ReviewXpo product reviews app” allows you to customize the content of your follow up review request. Please follow these steps to do so;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Emails”.

Step 2: Select “Email Content” from the drop-down menu.

Step 3: Click on the drop-down arrow with the “Follow Up Review Request” option.

Step 4: Update the content (i.e, Email Subject, Email Content, Button Text) to your preference and click “Save”.

With this, you can customize your follow up review request email and increase your review collection rate. You can also customize the timing of your follow up review request email. To learn more, check How to set request timing for follow-up review email?

For further queries please contact us, we'll always be there to help you!