Shopify Reviews App - Floating Graphics

Can Customers Leave Reviews On Shopify [And How To Get Them]

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If you’re running your eCom business on Shopify, showcasing customer reviews is your best bet to boost your sales and lift your brand’s trust flow! 

Now, once you have your store up and running on Shopify, can customers leave reviews to increase social proof? If they can, how to ask or let your customers leave their reviews on Shopify? 

Well, with the right Shopify app integrated into your store, you can collect and showcase customer reviews and drive more sales. Let’s get you through the process and how you can ask for and showcase your customers' reviews.

Can Customers Leave Reviews On Shopify

Let’s address the elephant in the room first. Can your customers leave reviews on your product page or store? 

The answer is YES! You can let your customers leave reviews and feedback about your service or product on the product page. And for that, you need to have a Shopify app that enables your store to collect and showcase the reviews.

So, the real question remains for you is, what Shopify App you should choose that lets you do this the most efficient way.

To find the best Shopify customer review app, powered by AI, check ReveiwXpo has to offer.

So, Which Shopify Review App You Should Choose?

The review app you choose determines how good or bad a review management system you have on your site.

So, which app should you go for? There are hundreds of them on the Shopify app store!

Luckily, you won’t have to test each, spending months just to determine the right review app for your store. 

Here’s your best chance if you want to keep ahead of the game:

ReviewXpo - The Only Shopify Social Proof Plugin You’ll Ever Need

ReviewXpo enables customers to leave reviews on product pages, with an intuitive interface for moderation and publishing. This AI-powered app features a rating system, boosting engagement and aiding buyers' decisions.


  • Quick and Easy setup that takes just a minute
  • Automated review request email / SMS and follow-ups 
  • Effortless review collection without manual input
  • Automated showcase with your branded style
  • Automated customer review engagement 
  • Beautiful SEO-friendly review widgets
  • 100% Customizable to your branding
  • 24/7 customer support

Best Features of ReviewXpo:

Sending automated review requests

ReviewXpo automatically sends review request emails and SMS to your customers. It encourages customers to leave reviews on their experience with your product or service. Stay relaxed as it streamlines the process to increase the chances of receiving valuable reviews.

Automated follow-ups if not responded

With ReviewXpo, you can set up automated follow-up emails to remind customers who haven't reviewed their purchase. This gentle nudge helps increase the review response rate and ensures that you gather a comprehensive range of feedback.

Automatically collecting reviews

ReviewXpo simplifies the review collection process by automatically gathering and organizing customer reviews. This saves you time and effort, allowing you to focus on other aspects of your business.

Showcasing: automate that as well

ReviewXpo offers automated solutions for showcasing reviews on your website. You can easily display customer feedback in a visually appealing widgets to enhance social proof and build trust among potential customers.

Interacting with customer reviews: Automated!

With ReviewXpo, you don’t even have to hassle for customer interactions. It automates the process of interacting with customer reviews. Thus, you can easily respond to reviews, express gratitude or address concerns. 

It shows that you value customer feedback and are committed to excellent customer service.

Seamlessly integrate ReviewXpo into your Shopify store to unlock the power of customer reviews, drive conversions, and establish a strong reputation. Remember, a robust review app is crucial for customer engagement and your Shopify success.

More About ReviewXpo|Install From Appstore - 2 Buttons

Other Options For Review Apps Are:

1. Stamped

Not the best option if you’re looking for a decent free trial. And no automated engagement. 

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2. Yotpo

Pick this if you’re okay with putting manual labour to engage with customers.

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Not the best option if you’re looking for free photo and video review features. There’s no automated engagement. 

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How To Add Reviews On Shopify?

Shopify provides plenty of review apps. And ReviewXpo, the one that really sets your business on automation, is available on Shopify app store!

Here are the steps to install ReviewXpo from Shopify app store:

Step 1: Go to Shopify App Store and search for ReviewXpo.

Step 2: Install the app and configure your preferences.

Step 3: Tailor the review widgets to your branding.

Once you have it installed on your store, you can now follow the in-app instructions to collect reviews and showcase them! 

Learn more about reveiwxpo and its features

How Do I Customize My Reviews On Shopify?

Before publishing or displaying reviews, you can customize them to match your branding. Here’s how you do that once installed ReviewXpo:

Choose your store language

The first step is configuring in which language your customer reviews will show in. ReviewXpo has multiple languages to select from: English, Spanish, Italian, German, Brazil. And the list is growing.

Set Your Custom Colors

Choose your brand color from the color picker in the setup interface. This way, you can show your customer reviews seamlessly with the rest of the page, matching your brand identity.

Decide How the Reviews will look

Not every Shopify store looks the same. Neither one review showcase design will match each eCom store. ReveiwXpo offers you customization options in every aspect. Choose how the reviews will look on the product page and where the review summary will go.

Choose Star rating styles

With ReviewXpo, you can even change how the star rating styles look like. You like it to with rounded corners? Traditional outlook? Maybe a fancy design with check mark? Reviewxpo has it all! 

As you can see, setting up your customer review management app is done in a minute with your custom branding! That’s how convenient setting up ReviewXpo is.

How to encourage customers to leave reviews on Shopify

Graphics - (Showcase reviews on a Shopify store, happy seller, multiple happy customers)

Here are some invaluable tips to encourage customers to share their experiences and leave glowing reviews:

Timing is key: 

Encourage your customers to share their feedback once they've received their product or had the opportunity to utilize it. This practice heightens the chance of customers penning down a review, especially when their experience is still recent and vivid.

Incentivize reviews: 

Offer incentives, such as discounts or loyalty points, to customers who leave reviews. You can also give special discounts or perks for leaving reviews with photos or videos. 

Email follow-ups: 

Send automated emails to customers asking for reviews. Personalize the emails and make it easy for customers to provide feedback by including direct links to the review section.

Best practices for responding to customer reviews

Responding to customer reviews ensures a harmonious connection between your business and your valued clientele. Let’s dive into the best practices for responding to customer reviews, 

Respond promptly: 

Acknowledge customer reviews promptly, whether they are positive or negative. Timely responses show that you value customer feedback and are committed to addressing any concerns.

Using ReviewXpo makes it super easy to engage promptly. It interacts with your customers on their reviews. ReviewXpo does it all; writing personalized replies promptly after the review came in. 

This gives you two benefits;
1. No more spending money on a team member to interact with your customer reviews

2. No more falling behind the warm time and reply promptly after the review comes in. 

Be professional and courteous: 

Maintain a professional and courteous tone in your responses, even when dealing with negative reviews. Address any issues raised by customers and offer solutions or assistance.

Learn from feedback: 

Treat negative reviews as an opportunity to improve your products or services. Use the feedback to identify areas for growth and implement necessary changes.

Power of Customer Reviews: Influencing Sales and Beyond provides valuable insights for instant improvements, builds brand trust through verified ratings, and drives traffic. It is a special feature snippet feature, allowing you to get faster SEO boosts. 

Here are some features of it:

Persuasive impact (With Positive customer feedback)

Businesses leveraging have witnessed a surge in sales, backed by compelling customer testimonials. It is almost risk proof.

Gain valuable insights and make instant improvements

Tap into valuable insights and make instant enhancements with Its real-time feedback mechanism empowers businesses to identify trends, address concerns, and deliver exceptional customer experiences. Always stay one step ahead of the competition.

Build Trust with Verified Customer Ratings

Showcase genuine feedback from satisfied customers, reinforcing credibility and fostering customer loyalty. Rest assured, our verification process ensures authenticity.

Drive More Traffic: Rich Snippet Integration

In search of good results? With captivating star ratings, review counts, and compelling customer testimonials, can give you just that. Plus, attract a surge of organic traffic with rich snippet integration.

Power of Customer Reviews: Influencing Sales and Beyond

The stats don't lie when we talk about how customer reviews can impact sales. It's crystal clear from the data how significant these reviews are. They can sway consumer choices and push product sales up.

The following statistics prove the point:

  1. 91% of 18-34 year olds trust online reviews as much as personal recommendations.
  2. Products with reviews have 270% higher chance of being purchased.
  3. 93% of consumers say online reviews influence purchase decisions.
  4. More than 9 reviews = 52% revenue increase; over 25 reviews = 108% revenue boost. Source: Womply
  5. Each additional star can lead to 5-9% revenue growth.

Frequently Asked Questions

How do I send a review request link on Shopify?

Follow these simple steps to send a review request link on Shopify:

  • After logging in your Shopify admin panel, install your favorite review app.
  • Setup the review app and go to the "Settings" tab.
  • Scroll down to the "Review request email" section.
  • Copy the URL provided under the "Review request URL" field.
  • Open your preferred email platform or communication tool.
  • Compose a new email or message to the recipient you want to send the review link to.
  • Paste the copied review request URL into the body of the email or message.

But the thing is, with a smart review app like ReviewXpo, you won’t have to do it all manually. It has your back covered.

How to Collect More Reviews on your Shopify store?

To collect more reviews on your Shopify store, encourage customers to leave feedback through follow-up emails. Besides, provide incentives such as discounts or rewards and make the review process simple and accessible on your website.

How to write a review on Shopify?

Follow these straightforward steps for writing a review on Shopify:

  • Browse the corresponding product page that you’ll review.
  • Click the "Write a review" option, or any similar ones.
  • Give your rating, share your purchase experience and feedback regarding the item.


As you understand the immense value of customer reviews on Shopify, getting it right should be your primary priority. They serve as social proof, which instills trust, and contribute to higher conversion rates. 

Actively encourage customers to leave reviews, promptly respond to them, and utilize appropriate review apps to enhance your brand's credibility and drive more sales without putting in any manual labor. 

Embrace the power of customer feedback to create a thriving and successful online business on Shopify. Give ReviewXpo a try for free today, and see where your social proof and conversion go.