Knowledge base for reviews on your Shopify store

How to set review request email timings?

Sending an email for a review request is important and so is maintaining the timing of that email. Or else there’s a chance that the customers may get a negative perception. ReviewXpo allows you to choose a moderate time difference between the “Payment or Fulfillment” and the “Review Request Email”. 

To set the timing for the review request email, please follow the instructions;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Review Request”.

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Step 2: Select “Reminder Settings” from the drop-down menu.

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Step 3: Go down to “First Review Request” and customize the email timing to your preferences.

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Step 4: Lastly, click “Save”.

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Hope you’ll be able to provide a better customer experience using ReviewXpo.

For further queries please contact us, we'll always be there to help you!