Having an attachment with the reviews can raise brand visibility, increase authenticity and drive sales. Through “Request for Photo/Video Review” ReviewXpo product reviews app allows you to send an email request specifically for a photo/video attachment if the customers haven’t attached one with their reviews.

To set up the timing for “Request for Photo/Video Review”, please follow these instructions;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Review Request”.

Step 2: Select “Reminder Settings” from the drop-down menu.

Step 3: Go down to “Request for Photo/Video Review” and customize the email timing to your preferences.

Step 4: Lastly, click “Save”.

You can also customize the email content of the “Request for Photo/Video Review”. To know more about this, check How to customize the content of photo/video review request email?

For further queries please contact us, we'll always be there to help you!