How to set request timing for photo/video review?
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Having an attachment with the reviews can raise brand visibility, increase authenticity and drive sales. Through “Request for Photo/Video Review” ReviewXpo product reviews app allows you to send an email request specifically for a photo/video attachment if the customers haven’t attached one with their reviews.
To set up the timing for “Request for Photo/Video Review”, please follow these instructions;
Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Review Request”.
![How to set request timing for photo or video review_Screenshot 1](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e35e3a6ea34d74a6c1e068_How%20to%20send%20a%20review%20request%20email%20for%20the%20first%20time_Screenshot_1.png)
Step 2: Select “Reminder Settings” from the drop-down menu.
![How to set request timing for photo or video review_Screenshot 2](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e36d442c5f1ab8c5ee4361_How%20to%20set%20request%20timing%20for%20photo%20or%20video%20review_Screenshot%202.png)
Step 3: Go down to “Request for Photo/Video Review” and customize the email timing to your preferences.
![How to set request timing for photo or video review_Screenshot 3](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e36d567ba26e9fb79be3eb_How%20to%20set%20request%20timing%20for%20photo%20or%20video%20review_Screenshot%203.png)
Step 4: Lastly, click “Save”.
![How to set request timing for photo or video review_Screenshot 4](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e36d6f28217cbefb513efb_How%20to%20set%20request%20timing%20for%20photo%20or%20video%20review_Screenshot%204.png)
You can also customize the email content of the “Request for Photo/Video Review”. To know more about this, check How to customize the content of photo/video review request email?
For further queries please contact us, we'll always be there to help you!