Knowledge base for reviews on your Shopify store

How to set request timing for photo/video review?

Having an attachment with the reviews can raise brand visibility, increase authenticity and drive sales. Through “Request for Photo/Video ReviewReviewXpo product reviews app allows you to send an email request specifically for a photo/video attachment if the customers haven’t attached one with their reviews.

To set up the timing for “Request for Photo/Video Review”, please follow these instructions;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Review Request”.

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Step 2: Select “Reminder Settings” from the drop-down menu.

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Step 3: Go down to “Request for Photo/Video Review” and customize the email timing to your preferences.

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Step 4: Lastly, click “Save”.

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You can also customize the email content of the “Request for Photo/Video Review”.

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