How to reply to a review?
![Changelog Thumb](https://cdn.prod.website-files.com/6318879228a24112c8f1f117/6516deabe3162f73f9f16023_change-log-header.jpg)
“Customer experience is the new marketing”- Steve Cannon.
Similarly, ReviewXpo helps you to engage with your customers and provide them with a better experience. And the best way to do this is by replying to your customer reviews.
To reply your customer’s review, please follow these simple steps;
Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Reviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/667cfa7438d3adbb317905d5_2024-06-27_113506.png)
Step 2: Select “All Reviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/667d0276b07e90396e1b0672_2024-06-27_120935.png)
Step 3: Scroll down to the review you want to reply and click on the “Reply Action” icon.
![How to reply to a review_Screenshot_3](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/641c28da7f1525bc2407e1b5_How%20to%20reply%20to%20a%20review_Screenshot_3.png)
Step 4: Write your reply in the textbox. Lastly, click “Post Reply”.
![How to reply to a review_Screenshot_4](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/641c28edddfa3df70aa45398_How%20to%20reply%20to%20a%20review_Screenshot_4.png)
There you go! We hope you’ll be able to connect with your customers through our review app and provide them with a better experience.
You can also edit the reply if you want. To learn more about it, check How to edit/update a reply to a review?
For further queries please contact us, we'll always be there to help you!