Take Your Seasonal Sales To The Next Level
Want to strike it big in sales this season? You're in luck today! Get this eBook worth $100 for FREE, full of tips and tricks to boost seasonal sales. Put your email where we can send it over!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
We are live on
Would love your support.

How to reply to a review?

Changelog Thumb

“Customer experience is the new marketing”- Steve Cannon. 

Similarly, ReviewXpo helps you to engage with your customers and provide them with a better experience. And the best way to do this is by replying to your customer reviews. 

To reply your customer’s review, please follow these simple steps;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Reviews”.

How to reply to a review_Screenshot_1

Step 2: Select “All Reviews” from the drop-down menu.

How to reply to a review_Screenshot_2

Step 3: Scroll down to the review you want to reply and click on the “Reply Action” icon.

How to reply to a review_Screenshot_3

Step 4: Write your reply in the textbox. Lastly, click “Post Reply”.

How to reply to a review_Screenshot_4

There you go! We hope you’ll be able to connect with your customers through our review app and provide them with a better experience.

You can also edit the reply if you want. To learn more about it, check How to edit/update a reply to a review?

For further queries please contact us, we'll always be there to help you!