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How to reply to a review?

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“Customer experience is the new marketing”- Steve Cannon. 

Similarly, ReviewXpo helps you to engage with your customers and provide them with a better experience. And the best way to do this is by replying to your customer reviews. 

To reply your customer’s review, please follow these simple steps;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Reviews”.

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Step 2: Select “All Reviews” from the drop-down menu.

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Step 3: Scroll down to the review you want to reply and click on the “Reply Action” icon.

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Step 4: Write your reply in the textbox. Lastly, click “Post Reply”.

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There you go! We hope you’ll be able to connect with your customers through our review app and provide them with a better experience.

You can also edit the reply if you want. To learn more about it, check How to edit/update a reply to a review?

For further queries please contact us, we'll always be there to help you!