ReviewXpo reviews app is offering you a necessary feature through which the shop owners can edit or update their replies to customer reviews. To avail of this feature, please follow these steps;
Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Reviews”.
Step 2: Select “All Reviews” from the drop-down menu.
Step 3: Scroll down to the review of which reply you want to edit and click on the “Action” icon.
Step 4: Select “View” and a new modal window will pop up.
Step 5: Click "Edit reply" and update your reply.
Step 6: Lastly, click "Save".
There you go! If you want to avoid any unwanted situations when dealing with your customer, this feature can be quite useful in some circumstances.
For further queries please contact us, we'll always be there to help you!