Documentation
How to edit/update a reply to a review?
How to edit/update a reply to a review?
![Changelog Thumb](https://cdn.prod.website-files.com/6318879228a24112c8f1f117/6516deabe3162f73f9f16023_change-log-header.jpg)
ReviewXpo reviews app is offering you a necessary feature through which the shop owners can edit or update their replies to customer reviews. To avail of this feature, please follow these steps;
Step 1: From Shopify admin, open your ReviewXpo App and click “Reviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/665ff85517949bf7cde26ad9_2024-06-05_112952.png)
Step 2: Select “All Reviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/665ff92e7c88156fad55b78b_2024-06-05_113333.png)
Step 3: Scroll down to the review of which reply you want to edit and click on the “Action” icon.
![How to edit or update a reply to a review_Screenshot_3](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e2442e60c2f5bc4f9f9272_How%20to%20edit%20or%20update%20a%20reply%20to%20a%20review_Screenshot_3.png)
Step 4: Select “View” and a new modal window will pop up.
![How to edit or update a reply to a review_Screenshot_4](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e2443eb7983b00a3c3b7fc_How%20to%20edit%20or%20update%20a%20reply%20to%20a%20review_Screenshot_4.png)
Step 5: Click "Edit reply" and update your reply.
![How to edit or update a reply to a review_Screenshot_5](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e24451f769209d086eb537_How%20to%20edit%20or%20update%20a%20reply%20to%20a%20review_Screenshot_5.png)
Step 6: Lastly, click "Save".
![How to edit or update a reply to a review_Screenshot_6](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63e2446317ef8d8693300e58_How%20to%20edit%20or%20update%20a%20reply%20to%20a%20review_Screenshot_6.png)
There you go! If you want to avoid any unwanted situations when dealing with your customer, this feature can be quite useful in some circumstances.
For further queries please contact us, we'll always be there to help you!