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Documentation

How do I send a follow-up email in response to the first review request?

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Follow Up Review Request” feature generates an auto-email for the customers who haven’t posted a review of their products after the “First Review request”. You can customize the timing between “First Review request” and “Follow Up Review Request” emails. 

To enable this feature, go with the following steps;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Review Request”.

How do I send a follow-up email In response to the first review request_Screenshot_1

Step 2: Select “Reminder Settings” from the drop-down menu.

How do I send a follow-up email In response to the first review request_Screenshot_2

Step 3: Turn on the toggle switch for email requests for “Follow Up Review Request”.

How do I send a follow-up email In response to the first review request_Screenshot_3

There you go! Now ReviewXpo will notify your customers of their due product reviews and help you collect them.

For further queries please contact us, we'll always be there to help you!