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Documentation

How can you enable customers to receive email notifications when you respond to their reviews?

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“Reply to Review” email notification is another necessary feature that ReviewXpo has availed for you to smoothen your customer connection process. It helps you by sending an email notification to your customers when you reply to their reviews. 

To enable this feature, please follow the below instructions;

Step 1: From Shopify admin, open your ReviewXpo App "Menu" and click "Reviews".

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Step 2: Select “Settings” from the drop-down menu.

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Step 3: Scroll down to “Reply to Review” and turn on the toggle switch for “Email Notification”.

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Now your customers will be notified when you reply to their reviews. 

You can also customize the content of “Reply to Review” email notifications with our Shopify reviews app. For this, check “How to edit the content of reply to review email notifications?

For further queries please contact us, we'll always be there to help you!