ReviewXpo also offers you a feature by which you can customize the "Reply to review" email content and let your customers know that you care. To customize this feature, please proceed with the following steps;
Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Emails”.
Step 2: Select “Email Content” from the drop-down menu.
Step 3: Go down to “Reply to Review” and click on the "Drop down arrow".
Step 4: Customize the email notification to your preference and click "Save".
Now you can engage with your customers more effectively and let them know that you haven’t missed their opinions!
For further queries please contact us, we'll always be there to help you!