Documentation
Is it possible to manually mark a request email as completed?
Is it possible to manually mark a request email as completed?
![Changelog Thumb](https://cdn.prod.website-files.com/6318879228a24112c8f1f117/6516deabe3162f73f9f16023_change-log-header.jpg)
Yes, you can mark a request email as completed if you don’t want ReviewXpo to send further review request emails to that particular customer. To do that, please follow these simple instructions;
Step 1:From Shopify admin, open your ReviewXpo App “Menu” and click “CollectReviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66681503e335dfee5d95075e_2024-06-11_151100.png)
Step 2: SelectSelect "All Request Emails".
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66681600a3008a44cb4e0539_2024-06-11_151505.png)
Step 3: Scroll down to the requested email you want to mark as completed and click on the “Action” icon.
!["Is it possible to manually mark a request email as completed?_Screenshot 3"](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63a949714e3597f0bcac5b78_3YWQESrDuEJ1p_3wukvH6mkz4MZJ8WalDqVGGwv81ILEaBuCWayjAS6eD0k4nD6Hhl7IemWCIAtTrD2aviVYRfCYlY7XmjRKJGNSa1WKFqhi8K5AQI5NswPM5N0EGFFqZctOtyvmUlkqk32gPCZNtnwYa-I0SYYtO4ZWhWW9Zr4JPaBhLNdzZo1Td-J4iw.png)
Step 4: Select "Mark as complete" and a modal window will pop up.
!["Is it possible to manually mark a request email as completed?_Screenshot 4"](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63a949719059e70addc4cac7_EPqz01Wtrf1YAy6AB-dIIfq-oygYCiBc7tr1uqVcKDXTfUGiLvWcVRlL4tN227ocZELlLGpUfJC0ICUy-GPxbNCo7ny9Fc3wk5w5p9vR5ON3xN6dR1fK60ORcaUwG1NG6PAk3SwGUQlEwwTdpNRj1UCVI1rdyebHnJ-RV-CTE8VifMCYQT18gcDxxpx4Fg.png)
Step 5: Choose “Yes” from the modal window.
!["Is it possible to manually mark a request email as completed?_Screenshot 5"](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/63a949716c16a83c8316beef_uu6I0_8rhqxMpeFwJVMPdVqRA3ohCXPLNgrT51jD0h6GBYA4V3HIo0r7cD-cC4YqcUOq5EvAJvUi1w5bEKXfbhbooSuF1prX_xqgPq9B96WyfgF7tNzYqFwe8QaxVHdDc1U7bV-YW8584Gti-d6mXujb6YfTdoZWzlUcE5jO7VKTc9ZBg9KOY6-7WPCn2Q.png)
Now that particular customer won’t receive any further review request emails from ReviewXpo app!
For further queries please contact us, we'll always be there to help you!