How to Set Up Your Custom Email Address for Review Request Emails
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ReviewXpo’s Custom email feature lets you customize the sender email to your organizations name. Here's how you can do it:
Step 1: Go to Settings > Email Settings and Select “Custom Email”. Enter your desired domain mail. (You can not use public emails i.e @gmail, @hotmail etc).
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Make sure the Review Request feature is enabled. Go to Automated Review Request>Reminder Settings and enable the first review request.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/6656b29a57b3aea3c80bbbe5_Video_2024-05-29_104205.gif)
Step 2: Verify your email address. The confirmation link will be sent to the email you provided.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/65b77ed194d7679536d3bf9d_2024-01-29_163138.png)
Step 3: Once the email has been verified, you can send review requests to your customers and the sender email will be the one that you provided and verified.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/65b76a5edb9c7a36cebb0838_puaFdhTGuYJFiT42o-CMZ7Yh6jPlHsJuIgXbYXLnQTmk4EMRCGG7sHBun7s6t2aklVEpy-aKFrAodpZpCbtYU99q2kGLqkLZegL9V2h0ragbIO1age5jt5QcVf9his6Ozett8d8CTjB_Zzj4XhVanU4.png)
Important Note: It’s important to Add the following URL’s to your DNS records so that the review request emails don’t end up in the customer's spam bin.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/65b76d9701ea4d6c16436670_2024-01-29_151632.png)
Here’s how you can do it:
The DKIM records will be added as TXT records, and Return-Path records need to be added as CNAME records. In most cases, the DNS management option will be available with the hosting provider. However, in a few cases, the DNS is managed by the domain provider.
Once you have the DKIM and the Return-path records generated from the CallHub team, you may navigate to the link of your hosting provider listed below for step-by-step instructions on setting up the DNS records.
- Google Domains
- Linode
- SiteGround
- Bluehost
- CloudFlare
- DNS Made Easy
- DNSimple
- Dreamhost
- DigitalOcean
- GoDaddy
- Hostgator
And if you need any help at all or have any questions, feel free to reach us via the support chat.