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How to Set Up Your Custom Email Address for Review Request Emails

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ReviewXpo’s Custom email feature lets you customize the sender email to your organizations name. Here's how you can do it:

Step 1: Go to Emails > Email Settings and Select “Custom Email”. Enter your desired domain mail. (You can not use public emails i.e @gmail, @hotmail etc).

Make sure the Review Request feature is enabled. Go to Reminder Settings and enable the first review request.

Step 2: Verify your email address. The confirmation link will be sent to the email you provided.

Step 3: Once the email has been verified, you can send review requests to your customers and the sender email will be the one that you provided and verified.

Important Note: It’s important to Add the following URL’s to your DNS records so that the review request emails don’t end up in the customer's spam bin.

Here’s how you can do it:

The DKIM records will be added as TXT records, and Return-Path records need to be added as CNAME records. In most cases, the DNS management option will be available with the hosting provider. However, in a few cases, the DNS is managed by the domain provider.

Once you have the DKIM and the Return-path records generated from the CallHub team, you may navigate to the link of your hosting provider listed below for step-by-step instructions on setting up the DNS records. 

And if you need any help at all or have any questions, feel free to reach us via the support chat.